Member Terms and Conditions

1.1 The following definitions shall apply in this agreement.

Business Day - any day other than a Saturday, Sunday or bank holiday;

Commencement Date - the of commencement of the Contract, being the date on which we accept your Order;

Contract - the contract for the provision of Services, as set out in clause 3.3;

CQC - the Care Quality Commission, regulator of health and social care in England;

Intellectual Property - all intellectual property, including but not limited to patents, utility models, rights to inventions, copyright and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;

Membership - your membership of CoreVitals;

Membership Fee - the fee payable for the Services;

Order - your order for the Services;

Order Confirmation - our acceptance and confirmation of your Order;

Services - the clinical, health and wellness services which are detailed in your Order;

Third Party Service Providers - the providers of certain screening and assessment services, which we will provide to you under your contract with us. Currently, our Third Party Service Providers include, but are not limited to:

• Inuvi Health Limited (Company number 08811416), in the capacity of Lab Partner
• Tuli Health Limited (Company number 13195637), in the capacity of Phlebotomy Partner;
• Get Real Health Limited (Company number 12744898), in the capacity of our CQC Registration Provider

we/us/our - GetScanned Ltd, trading as “CoreVitals”, a private limited company registered in England under number 15634790, whose registered address is Jactin House, 24 Hood Street, Ancoats, England, M4 6WX;

Website - our website, available at URL www.corevitals.me and other URLs which may in the future become applicable.

1.2 Each reference in these Terms and Conditions to writing and any similar expression includes electronic communications whether sent by e-mail or other means.

2.1 GetScanned Ltd, trading as CoreVitals, is a private limited company registered in England under number 15634790, whose registered address is Jactin House, 24 Hood Street, Ancoats, England, M4 6WX

2.2 We are regulated by those regulators set out in clause 11.2.

3.1 These Terms and Conditions govern the sale and provision of Services by us and will form the basis of the Contract between us and you.  Before submitting an Order, please ensure that you have read these Terms and Conditions carefully.  If you are unsure about any part of these Terms and Conditions, please ask us for clarification.

3.2 Our Website will guide you through the ordering process. Before submitting an Order to us you will be given the opportunity to review your Order and amend any errors. Please ensure that you have checked your Order carefully before submitting it.

3.3 No part of our Website constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that we may, at our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it.  Our acceptance is indicated by us sending you an Order Confirmation by email. Only once we have sent you an Order Confirmation will there be a legally binding contract between us and you (the “Contract”). From the Commencement Date, our Services will be provided to you as described in these Terms and Conditions.

3.4 Order Confirmations shall contain the following information:

3.4.1 Confirmation of the Services ordered including full details of the main characteristics of those Services; and

3.4.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes and other additional charges.

3.5 Nothing provided by us, including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance

3.6 You must be over 18 years of age in order to enter into a Contract with us.

4.1 We engage Third Party Service Providers to provide certain services including, but not limited to, blood analysis, full-body MRI, and polygenic risk scoring. For the Services expressly listed in your Order, you are not liable for any additional costs where these are provided by Third Party Service Providers.

4.2 We may refer you to other medical specialists in addition to the Services listed in your Order if considered appropriate by our professionals. Any such referral is not included in your Service fee, and you will be liable for any professional fees if you accept any such further services or referrals, whether such referrals are to professionals employed by us, or to unrelated third parties. We shall not be liable for any treatment undertaken by any third parties to whom we may refer you.

4.3 As part of the annual membership, we offer two blood tests per membership year, approximately six months apart, as standard. The specific biomarkers or inclusions within these blood tests may change from time to time without notice to you, in line with scientific or technological developments or clinical guidance.

4.4 Our general practitioners (GPs) are responsible for providing you with clinical review of your results and general recommendations based on your biomarker profile. However, they are not responsible for making formal referrals to specialist providers or for coordinating further diagnostic investigations based on your blood results.

4.5 The scope of the Services includes one introductory consultation of up to fifteen (15) minutes with a member of our clinical nutritional team. Any additional consultations or ongoing support outside of this introductory consultation may incur additional fees, which will be communicated to you in advance. The clinical nutrition team are not responsible for making formal referrals to specialist providers or for coordinating further diagnostic investigations based on your blood results.

4.6 As science and technology evolves, the Services we offer may change from time to time. We may make minor adjustments and changes to the Services without further notice to you. We will provide you with written notice if we plan to remove, add, substitute, or otherwise substantively change any of our Services.

4.7 Some elements of the Services, such as certain tests or procedures, may not be appropriate or possible for medical reasons. You may also decline a test or procedure. In either case, the test or procedure in question will not be carried out and alternatives may be offered. For cancellation terms for appointments, see clause 5 below.

4.8 The Services are offered as a fully integrated and bespoke health programme tailored to you. Once we have commenced provision of the Services, we are unable to offer any refund of the Fees paid under your Contract.

5.1 As required by law, we will provide the Services with reasonable skill and care, consistent with best practices and standards in the health and wellness profession, and in accordance with any information provided by us about the Services and about us.

5.2 We will begin providing the Services on or shortly after the Commencement Date and will continue providing the Services for 12 months (365 days from the Commencement Date), or longer if your Membership renews.

5.3 We will make every reasonable effort to provide the Services within any agreed timeframe (and in accordance with your Order). We cannot, however, be held responsible for any delays if an event outside of our control occurs. Please see clause 16.14 for events outside of our control.

5.4 If we require any information or action from you in order to provide the Services, we will inform you of this as soon as reasonably possible. Examples of what we may require include: medical history, access to previous tests and/or medical reports.

5.5 If the information or action required of you under clause 5.4 is delayed, incomplete or otherwise incorrect, we will not be responsible for any delay caused as a result. If additional work is required from us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information or action on your part, we may charge you a reasonable additional sum for that work.

5.6 In certain circumstances, for example where there is a delay in you sending us information or taking action required under clause 5.4, we may suspend the Services (and will inform you of that suspension in writing).

5.7 In certain circumstances, for example where we encounter a technical problem, we may need to suspend the Services in order to resolve the issue. Unless the issue is an emergency and requires immediate attention we will inform you in advance in writing before suspending the Services.

5.8 If you do not pay us for the Services as required by clause 9, we may suspend the Services until you have paid all outstanding sums due. If this happens, we will inform you in writing. This does not affect our right to charge you interest under clause 9.8.

6.1 You agree and acknowledge that the results and analysis you receive in our report may contain information and data that you did not anticipate. This includes information that may indicate that you have a higher propensity to develop or contract certain diseases and conditions. You should carefully consider what impact such knowledge may have on your health and wellbeing.

6.2 You acknowledge that genetic research is not comprehensive and that many factors may influence the contracting or development of diseases and conditions. Furthermore, you acknowledge and accept that further testing may be required in the future as scientific research advances.

6.3 You acknowledge that it may not be possible to process your biological samples in certain circumstances (e.g. if it has degraded or an insufficient volume is provided).

6.4 We will inform you of the results of urgent blood tests as soon as possible, and in any event no later than within 10 working days.

6.5 If you feel unwell you should see a GP or attend an Accident & Emergency department.

6.6 You are responsible for discussing any medical advice given to you by us, with any other medical practitioners or healthcare professionals who may be involved in your care separately from your Contract with us.

6.7 Never ignore professional medical advice in seeking treatment because of any information provided by us.

6.8 If you think you may have a medical emergency, immediately call your doctor, dial 999 or attend the closest Accident & Emergency department. We are not an emergency service, and do not carry life saving/emergency equipment.

6.9 You are strongly encouraged:

6.9.1 to confirm any information obtained from us with your physician or another professional healthcare provider; and

6.9.2 to review all information regarding any medical condition or treatment with your physician or other professional healthcare provider.

6.10 The Service in no way replaces your usual GP or other medical specialists treating any chronic conditions you may have, and we strongly recommend that you are registered with a local GP in your area. You should also keep consulting with any other healthcare professionals who are treating you for any condition as The Service does not replace them.

6.11 You must not disregard professional medical advice or delay seeking medical treatment as a result of any information provided by us. If you have any specific questions about any medical matter you should consult your physician or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention.

7.1 Cancellation of any appointment with less than 24 hours’ notice may incur an additional charge if there is a cost associated with rescheduling the appointment.

7.2 You will provide us with debit or credit card details upon entering into this Contract and you consent to such debit or credit card being charged in the event that clause 7.1 applies.

8.1 All orders for Services made by you, as set out in your Order, will be subject to these Terms and Conditions.

8.2 Membership is purchased in 12 month periods, with the first 12 months commencing on the Commencement Date. Membership will automatically renew for another 12 months at the end of each successive 12 month period, unless either we or you terminate the Contract in writing at least 30 days prior to the expiry of the relevant 12 month period.

8.3 We will issue an invoice for payment for each additional 12 month period at the commencement of that period.  Your Membership will not renew unless we receive payment of that invoice.

8.4 We may in our sole discretion issue new Terms and Conditions for you to agree in order to receive further Services.

9.1 The Membership Fee for the Services will be the amount shown in the Order. The Membership Fee is payable annually in advance.

9.2 Our Membership Fees may change, and we will inform you of any such changes in writing. However, these changes will not affect Membership that has already been paid for.

9.3 All Membership Fees include VAT, if applicable. If the rate of VAT changes between the Commencement Date and the date of your payment, we will adjust the rate of VAT that you must pay. Changes in VAT will not affect any Membership Fees where we have already received payment in full from you.

9.4 Before we begin providing the Services, you will be required to pay the full annual Membership Fee for the Membership and Services. The due date for payment of the payment will be included in the Order.

9.5 Subject to clause 12.1, if your Membership is cancelled, amounts already paid will not be refunded.

9.6 We accept the following methods of payment:

9.6.1 Credit card;

9.6.2 Bank transfer; and

9.6.3 Klarna.

9.7 Credit and/or debit cards will be charged automatically on renewal of the Membership.

9.8 If you do not make payment to us by the due date as shown in/on the Order, we may charge you interest on the overdue sum at the rate of 2% per annum above the base lending rate of Barclays Bank Plc from time to time.  Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment.  You must pay any interest due when paying an overdue sum.

9.9 The provisions of clause 9.8 will not apply if you have promptly contacted us to dispute an invoice in good faith.  No interest will accrue while such a dispute is ongoing.

10.1 In addition to any other legal rights available to you, you have legal rights under the Consumer Rights Act 2015 in relation to our Services. These rights are subject to certain exceptions.

10.2 For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

10.3 Under the Consumer Rights Act 2015 you can ask us to repeat a service if it’s not carried out with reasonable care and skill. Nothing in these terms and conditions will affect your statutory legal rights.

11.1 We sincerely hope that you will not have any need to complain, but should you need to complain for any reason please submit a complaint as set out below, as soon as reasonably possible.

11.2 If you wish to complain about any aspect of your dealings with us, including, but not limited to, these Terms and Conditions, the Contract, or the Services, please contact us by email, addressed to the CEO, adil@getscanned.me.

12.1 You have a legal right to request cancellation of the Contract within 14 days from the date of execution of the Contract and you may do so by notifying us in writing.  Should you choose to exercise this right by notifying us in writing, you will be entitled to a refund for Services which have not been provided and for which we have not yet incurred any expense at the time you exercise your right to cancel.

12.2 If any of the following occur, you may cancel the Services and the Contract immediately by giving us written notice:

12.2.1 we have breached the Contract in any material way and have failed to remedy that breach within 30 days of you asking us to do so in writing; or

12.2.2 we enter into liquidation or have an administrator or receiver appointed over our assets; or

12.2.3 we are unable to provide the Services due to an event outside of our control (as under clause 17.3); or

12.2.4 We change these Terms and Conditions to your material disadvantage.

12.3 If any of the following occur, we may cancel the Services and the Contract immediately by giving You written notice:

12.3.1 You fail to make a payment on time as required under clause 9 (this does not affect our right to charge interest on overdue sums under clause 9.8); or

12.3.2 You have breached the Contract in any material way and have failed to remedy that breach within 10 days of us asking you to do so in writing; or

12.3.3 We are unable to provide the Services due to an event outside of our control (for a period longer than that in clause 17.4).

12.4 For the purposes of this clause 12 (and in particular, clauses 12.2.1 and 12.3.2) a breach of the Contract will be considered ‘material’ if it is not minimal or trivial in its consequences to the terminating party (i.e. you under clause 12.2.1 and us under clause 12.3.2).  In deciding whether or not a breach is material no regard will be had to whether it was caused by any accident, mishap, mistake or misunderstanding.

12.5 We may terminate your Membership and cancel this Contract at any time before we begin providing the Services due to the unavailability of required personnel or materials, or due to the occurrence of an event outside of our reasonable control. If such cancellation is necessary, we will inform you as soon as is reasonably possible. If you have made any payments to us under clause 9, the payment(s) will be refunded as soon as is reasonably possible, and in any event within 14 days of us informing you of the cancellation. Cancellations will be confirmed in writing.

12.6 We may terminate the Contract we have with you if at any time you have breached these Terms and Conditions, including a failure to make payment of our invoices when required, or if we are required to do so by law.

12.7 It may be necessary for us to terminate some of the Services we provide to you in the event that:

12.7.1 any of our Third Party Service Providers cease to provide services;

12.7.2 any of our Third Party Service Providers terminate their relationship with us;

12.7.3 any of the Services become commercially unviable; or

12.8 Any provision of the Contract that expressly or by implication is intended to have effect after cancellation, termination or expiry shall continue in full force and effect.

12.9 Termination or expiry of the Contract shall not affect any rights, remedies, obligations and liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract that existed at or before the date of termination or expiry.

12.10 Suspending the Services for medical reasons: in the unfortunate event that you are prevented by a serious injury or illness from continuing with the Services, for example where you are hospitalised, you may contact us to request the suspension of the delivery of the Services until such time as you are able to resume your programme. The term of your Contract will not continue to run until you notify us that you wish to resume receiving the Services.

13.1 In providing Services to you under this Contract, various categories of health data will be generated. This data may include, but is not limited to, blood sample analysis, DNA sequence data, ECG data, MRI body scan data, and various other biometric and health measurements (“Your Health Data”). You own Your Health Data.

13.2 We will use the personal information you provide to us to:

13.2.1 provide your health assessments; and

13.2.2 process your payment for your health assessments.

13.3 Subject to clause 13.6, we will only give your personal information to other third parties where the law either requires or allows us to do so or you have requested us to do so

13.4 By entering into a Contract with us, you acknowledge and agree that we may hold and store Your Health Data and use Your Health Data to provide our Services and to produce reports for you.

13.5 We may wish to use Your Health Data in the future for research purposes. Wherever possible we will aggregate and anonymise Your Health Data. We will always contact you to obtain any necessary consents that we may need to use Your Health Data for research purposes.

13.6 In the case of the Services discovering or highlighting a major health concern, a safeguarding concern or a concern about your safety or danger to the public, we may be obliged to share Your Health Data with other medical professionals.

13.7 We will comply with all applicable data protection and privacy legislation in force from time to time in the UK including the Data Protection Act 2018 (DPA), the UK GDPR (as defined in the DPA), the General Data Protection Regulation ((EU) 2016/679); the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended (UK Data Protection Legislation).

13.8 We will collect and process any Personal Data (as defined in the UK Data Protection Legislation) in accordance with our Privacy Policy, as may be amended from time to time, such amendment being notified to you as may be required. Our Privacy Policy is available at https://www.corevitals.me/privacy-policy.

14.1 We, or our Third Party Service Providers, as the case may be, are regulated by the following regulators in the UK:

14.1.1 the General Medical Council (GMC), which regulates doctors, physician associates, and anaesthesia associates;

14.1.2 the Nursing and Midwifery Council (NMC), which regulates nurses;

14.1.3 the Medicines and Healthcare products Regulatory Agency (MHRA), which regulates medicines, medical devices, and blood components; an

14.1.4 the CQC, which regulates health and adult social care in England; and

14.1.5 Healthcare Inspectorate Wales (HIW), which regulates health and adult social care in Wales.

15.1 We shall retain ownership of all Intellectual Property rights owned by us, and all that arise from the performance of the Services by us, including in any reports compiled by us or our subcontractors.

15.2 We grant you a limited royalty-free worldwide licence to copy and use our reports provided to you for your own personal non-commercial purposes. You may not sell or otherwise transfer, publish or modify any report provided to you by us.

16.1 Nothing in this agreement excludes or limits our liability where it would be unlawful to do so, including for:

16.1.1 fraud or fraudulent misrepresentation; or

16.1.2 personal injury (including death) caused by the negligent or wilful act or omission of either party, or their servants, their subcontractors or their agents.

16.2 We assume no responsibility for the use of the Services outside these Terms and Conditions. We also recommend that you read any terms and conditions provided by any of our Third Party Service Providers in conjunction with these Terms and Conditions. We bear no responsibility for treatments provided by a third party, including a third party that has been recommended by us.

16.3 You acknowledge that our systems and the tests which form part of the Services, like any such systems and tests, are not perfect. The systems and tests used by us are designed to be as accurate as possible, but inaccurate results can occur. We assume no liability for inaccurate results or reliance thereon, save where such results are the result of negligence by us.

16.4 In most cases your health assessments are undertaken as described to you by us. However, some tests may not be appropriate for medical reasons and it is at our or our professional employees’ discretion whether certain tests are omitted from the health assessments you have booked. If we or our employees decide that some tests are not suitable for any reason, you will be notified and told the reason for that. In this case, there may not be a refund for any tests omitted.

16.5 You acknowledge that no system or test is perfect. Your health assessments are designed to ensure that the testing is as accurate as possible. However, occasionally a false or inaccurate test result may occur. We shall have no liability for this unless that false or inaccurate test has resulted from our negligence. We try to minimise such false or inaccurate results by ensuring that regular checks are undertaken on our equipment and processes. However, you acknowledge that all systems, tests and processes do have limitations in relation to their accuracy, sensitivity and scope.

16.6 The results of your tests can only reflect your physical condition on the date of your health assessments. We cannot predict any medical conditions which you may develop after your health assessments or at any time in the future. Furthermore, you acknowledge that the tests cannot identify mental illness or other similar conditions.

16.7 We are responsible for any loss or damage to property belonging to you if that arises from our or our employees’ negligence. Our liability for such loss or damage shall be subject to a limit of £1,000.

16.8 We shall not be liable for any further treatments or information supplied to you by third parties once we have provided your health assessment, including any third party to whom you are referred by us.

16.9 We accept no liability in relation to any biological samples, such as blood samples, that you may provide in the course of receiving the Services, until they are acknowledged as received by the relevant Third Party Service Provider at the address specified.

16.10 We assume no liability for medical conditions that arise after the date of the Services (unless directly caused by the Services).

16.11 We do not accept responsibility for loss or damage that can be traced back to inaccurate or incomplete information provided by you, whether during the term of the Contract or otherwise:

16.11.1 in relation to your medical history (including family medical history) or any other personal attribute related to the provision of the Services; or

16.11.2 to a question by a member of our staff or any other healthcare provider involved in your care, or on any consent form.

16.12 We bear no responsibility for business losses. We provide the Services for personal domestic use only. If you use the Services for any other purposes, including commercial or business purposes, we will have no liability to you for any loss, including without limitation lost profit, loss of business, business interruption, and loss of business opportunity.

16.13 We will only be responsible for loss and damage that is foreseeable, and which is caused by us.  Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the pre-contractual process. We will therefore not be liable to you for:

16.13.1 any indirect, consequential or special loss or damages, whether actual or reasonably foreseen, however arising; or

16.13.2 any loss of or failure to realise expected profit, revenue or savings or any other form of pure economic loss, whether such loss is direct or indirect.

16.14 Our total liability under this Agreement shall be limited to  the total amount of Membership Fees paid by you to us.

16.15 Any liability which is not expressly assumed in this Agreement is excluded.

17.1 We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

17.2 If any event described under this clause 16.14 occurs that is likely to adversely affect our performance of any of our obligations under these Terms and Conditions:

17.2.1 we will inform you as soon as is reasonably possible;

17.2.2 our obligations under these Terms and Conditions will be suspended and any time limits that we are bound by will be extended accordingly;

17.2.3 we will inform you when the event outside of our control is over and provide details of any new dates, times or availability of Services as necessary;

17.3 If an event outside of our control occurs and you wish to cancel the Contract, you may do so in accordance with your right to Cancel under clause

17.4 If the event outside of our control continues for more than 4 weeks, we will cancel the Contract in accordance with our right to cancel under clause

If you wish to contact us, you may do so by email at care@corevitals.me.

19.1 We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if we sell our business). If this occurs you will be informed by us in writing. Your rights under these Terms and Conditions will not be affected and our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

19.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without our express written permission.

19.3 The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

19.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

19.5 No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.

19.6 No part of these Terms and Conditions is intended to confer rights on any third parties and accordingly the Contracts (Rights of Third parties) Act 1999 shall not apply to this agreement.

19.7 This agreement constitutes the entire agreement between you and us, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

20.1 These Terms and Conditions, the Contract, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

20.2 As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in clause 20.1 above takes away or reduces your rights as a consumer to rely on those provisions.

20.3 Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, the Contract, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency